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Shipping & Returns with Frequently Asked Questions??? Shipping & Returns with Frequently Asked Questions???
1. are your items authentic and I'm trying to understand your low prices?

All the items from our Gold Suppliers, A third party credit agency confirms the products with Our Gold Suppliers are Authentic products. Currently, we are on the promotion, later on, we will increase the price much more.

For more information, please click Gold Suppliers

2. Where is my items?

As soon as we received your payments, we will ship the items in 24 hours. Your items will be shipped from the one of the following countries:
France, USA, Malaysia, VietNam, China, HongKong, Indonesia, Japan.
Your items always depend on Our Gold Suppliers which colser to you.

3. Do you have a shop or store?

Yes, SneakersLine.com have been trading for seven years in the HongKong Mall Center at HongKong.

If you are in the area please feel free to come and browse, there are often other gorgeous items not available online. The store was started in 2005 and The online shop was started in 2008.

4. How much is postage?

SneakersLine.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the deliver address for your order. Items from SneakersLine Marketplace can be shipped to several international regions, but cannot be shipped to Dom-Tom,la Martinique, la Réunion, Guadeloupe.

Following is the Shipping rates for a standard postage:
Order between EUR 1 to EUR 19.99-->EUR 0
Order between EUR 20 to EUR 109.99-->EUR 19.99
Order between EUR 110 to EUR 149.99-->EUR 28.99
Order between EUR 150 to EUR 179.99-->EUR 35.99

5. What is your returns and refund policy?

Our aim is to please you. If you need to return any items purchased from SneakersLine.com , please do so with the items unused and in their original packaging. Please also keep all labels and tags on items too. You have 7 days within which to do so. You will have to pay for return postage and you must obtain a certificate of posting from the post office. This certificate is free of charge.

If the items are returned in the same condition as you received them then you will be fully refunded the cost of the items returned. Unfortunately we cannot refund the shipping postage and your return postage.

Before you return the items you purchased from SneakersLine.com, Please Contact Us first. Please have your Full name, email address and Order ID.

6. What is your returns policy on sale items?

SneakersLine.com operates the same returns and refund policy for sale items as with full priced items.

7. How quickly do you deliver?

We aim to deliver all items as quickly as we can(in 24 hours), but please allow up to 10-15 days for delivery of items if you are in USA from date of order. Within European, please allow up to 7-12 days for delivery of items from date of order. (may take more days due to customs delays)

8. How to contact you?

Please click: Contact Us

9. Do you ship to PO Boxes?
At the current time, we are not shipping to PO boxes addresses!

10. Accuracy of Address
Please make sure your address information is accurate and complete. If the address is incomplete it may delay receipt of the package and you will be charged a fee to correct the address (even if only the apartment or suite number is missing). Please also make sure, we have your correct e-mail address. Otherwise we will not be able to contact you and therefore we will not be able to confirm or process your order!

11. Holiday Shipping
Please allow for additional time during the peak Thanksgiving or Christmas season.

12. How do I pay items purchased from SneakersLine.com?

SneakersLine.com has selected Paypal as our credit vendor of choice for your convenience and security. PayPal accepts most credit card payments. You don't need a paypal account if you pay credit cards. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 56 countries and regions. It's accepted by merchants everywhere, both on and off eBay. Please check Payment Method for more details.

13. What is your privacy policy?

Your privacy is paramount. Any details you give us are not passed to any other company and are used solely by SneakersLine.com in order to process your order. We do not hold any your information, details, therefore if a refund is necessary you must resubmit your information details. Please check Privacy Policy for more details.

14. Cancellation Policy?

Up until any items are posted, you are entitled to cancel your order at any time. Once items have been delivered, in accordance with the Distance Selling Act 2000, there is a cooling off period of seven days within which you are legally entitled to return items bought online, and receive a full refund. Please note you are still responsible for the full shipping cost and return cost of postage and packaging. Please also obtain a free Certificate of Posting from the Post Office.

Don’t forget that we are always at the front of the online store and are happy to answer your questions to discuss any queries. Any questionss will be answered as soon as possible.

Thank you and Enjoy shopping on SneakersLine.com. We can be reached at Contact Us any time (24 Hours in 7 days)

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